Here you’ll find answers to the most frequently asked questions about our products, orders, shipping, and returns.
If you can’t find the information you’re looking for, get in touch - we’re always happy to help! 💖
📧 Email: hello@meriboo.com
📞 Phone: +359 2 491 0270
🍼 Product questions
Is it suitable for newborns?
Yes, all our products are made from 100% merino wool - hypoallergenic and exceptionally gentle on little ones.
Does merino wool cause overheating?
No - merino wool “breathes” and regulates temperature. Your baby stays warm in winter and cool in summer.
How do I wash merino wool?
Easy to wash on a wool cycle (30°C). The fabric is durable and holds its shape, even after many washes.
Is merino wool itchy?
No! We use only fine merino wool - soft as a cloud and comfortable against the skin.
Where are the products made?
All products are made in Bulgaria to European quality and safety standards.
🛒 Orders
How do I place an order?
- Online - add the products to your cart and follow the steps.
- By phone - call +359 2 491 0270 and one of our representatives will be happy to help.
Important: Check that your details (address, phone number, and email) are entered correctly.
🚚 Shipping
You can find all shipping terms here:
👉 Learn more about shipping and payment
💳 Payment
Details about payment methods are available here:
👉 Learn more about shipping and payment
🔄 Returns & Exchanges
You can find information about returns and exchanges here:
👉 Learn more about returns and exchanges
📦 Track an order
After your order has shipped, you’ll receive an email with a tracking number so you can track its progress in the courier’s system.
🛠 Wrong or defective product
Don’t worry - we’ll resolve the issue quickly and at no cost to you!
Contact us at hello@meriboo.com and send us a photo of the product. We’ll arrange a replacement or return at our expense.
🛍️ Out of stock
You can sign up to be notified when the product is back in stock - just click the “Notify me” button on the product page.
🏬 Physical store
We currently operate online only, which allows us to offer better prices and convenient delivery straight to your door.
📞 Additional help
Have a question or need advice? Write to us or give us a call - we’ll be happy to help you personally.
📧 Email: hello@meriboo.com
📞 Phone: +359 2 491 0270